Terms of Service

1. We Are an Independent Repair Service

Homlix Care is an independent, multi-brand washing machine repair service.

We are not an authorised service centre, service partner, dealer or customer care line for any appliance manufacturer. We are not affiliated with, authorised by, endorsed by or sponsored by LG, Samsung, IFB, Whirlpool, Godrej, Bosch or any other manufacturer.

Brand names and model names appear on our website and in our communications only to describe the machines we are able to repair. All trademarks, brand names and logos remain the property of their respective owners, and no claim of ownership or association is made by us.

If your washing machine is still under manufacturer warranty, a repair carried out by an independent service such as ours may affect that warranty. Please check your warranty terms, or contact the manufacturer’s own service line, before booking with us. The decision to use our service is yours.

2. Our Services

We provide the following at your home in Vellore:

• Washing machine repair
• Washing machine installation and uninstallation
• Routine service and maintenance

We currently service washing machines only. Other home appliance services are planned and will be announced when available.

Service areas include Katpadi, Sathuvachari, Gandhi Nagar, Bagayam, Thorapadi, Balaji Nagar and nearby areas across Vellore. If you are unsure whether we reach your address, call us before booking.

3. Booking and Availability

You can book by calling or sending a WhatsApp message to +91 72002 11032. We take calls and messages at any hour.

When you book, we confirm a visit time with you. How soon a technician can reach you depends on demand, the time of day and your location. We do not guarantee a fixed response time, and any timing we discuss is an estimate made in good faith.

If you need to cancel or reschedule, please tell us as early as you reasonably can.

4. Pricing

Inspection charge: ₹300. This covers the technician’s visit to your home and diagnosis of the fault.

Service charge: ₹200. Added if you decide to go ahead with the repair. This covers labour.

Spare parts: charged separately, at the price quoted to you before the part is fitted.

The total repair cost depends on which part has failed, so we do not quote repair prices over the phone. After inspecting the machine, the technician tells you the full amount, including parts and the service charge. Work begins only after you approve the cost, and nothing is replaced without your approval.

If, after inspection, you decide not to go ahead with the repair, the ₹300 inspection charge still applies. The ₹200 service charge does not.

Prices are current as at the date shown at the top of this page and may change. The price quoted to you at the time of booking or inspection is the price that applies to your visit.

5. Spare Parts and Warranty

We fit new spare parts. We do not use second-hand or refurbished parts unless you specifically ask for one and agree to it in advance.

Before fitting any part, the technician tells you which part is being used, its price, and the warranty period that applies to it.

Warranty on parts we fit: 6 months to 1 year, depending on the part. This warranty is provided by Homlix Care, not by the appliance manufacturer, and is separate from any manufacturer warranty on your machine.

The warranty covers failure of the part we fitted, under normal domestic use, within the stated period. If a covered part fails, we will repair or replace it at no charge for the part or labour.

The warranty does not cover:

• Damage caused by misuse, overloading, or use outside normal domestic conditions
• Damage from power surges, voltage fluctuation, lightning or electrical faults in your home
• Water damage, flooding, pest or rodent damage
• Repairs or modifications carried out by anyone other than Homlix Care after our visit
• Faults in other parts of the machine that we did not repair
• Normal wear of consumable items
• Problems caused by inaccurate or incomplete information given to us about the machine

To make a warranty claim, call or WhatsApp us on +91 72002 11032 and tell us the date of the original repair. Keeping your bill or receipt helps us locate the record quickly.

6. Your Responsibilities

To help us complete the work safely and properly, please:

• Give us accurate details about the machine and the problem
• Make sure an adult is present at the time of the visit
• Make sure the machine is accessible, with space for the technician to work
• Remove clothes, valuables and any items from inside the machine before the visit
• Tell us about any earlier repairs or modifications made to the machine
• Make sure the water supply, drainage and power point at the location are in working order

If the technician cannot carry out the work because the machine is inaccessible, nobody is present, or the power or water supply is unavailable, the inspection charge may still apply.

7. Payment

Payment is due on completion of the work, unless we agree otherwise in advance.

We accept cash and UPI payments.

A bill is provided for every visit, showing the charges and the warranty period on any part fitted.

8. Pre-existing Condition of the Machine

Washing machines brought to us for repair are often already worn or damaged. Before starting work, our technician will tell you if the machine shows signs of existing damage, corrosion, previous repair or wear that may affect the repair or lead to further faults.

We are not responsible for pre-existing faults, or for further faults that develop in parts we did not repair, unless those faults were caused by our work.

In rare cases, a machine with existing damage may develop a further problem during or after a repair, despite reasonable care. Where this happens through no fault of ours, we are not liable for it.

9. Limitation of Liability

We take reasonable care when working on your appliance and when working in your home.

To the extent permitted by law, our total liability for any claim relating to a repair, installation or service visit is limited to the amount you paid us for that visit.

We are not liable for indirect or consequential losses, including loss of use of the appliance, inconvenience, damage to clothing, or costs arising from a delayed visit.

10. Complaints

If you are unhappy with a repair or with any part of our service, please tell us as soon as possible so we can put it right.

Call or WhatsApp +91 72002 11032, or email homlixcare@gmail.com, and give us your name, the visit date and a description of the problem. We will respond and work with you to resolve it.

11. Photographs of Completed Work

We sometimes photograph completed work to show examples of our repairs on our website and social media. These photographs show the appliance only. We do not publish anything that identifies you, your home or your address, and we ask before taking any photograph.

If you would prefer we do not photograph your machine, simply tell the technician.

12. Governing Law

These terms are governed by the laws of India. Any dispute arising from them is subject to the jurisdiction of the courts at Vellore, Tamil Nadu.

13. Changes to These Terms

We may update these terms as our services or the law change. The date at the top of this page shows when they were last changed. The terms that apply to your visit are the ones in effect on the date you booked.

14. Contact Us